Client Area

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September 2024

Mazie Slater Katz & Freeman

At a Glance

Situation:

  • A shared cloud system was leading to serious concerns and problems related to security, performance, and data access.
  • Excessive downtime and poor functionality was resulting in lost billing hours and poor client experiences.
  • Lack of assistance and communication from the MSP meant problems were going unsolved, and the law office was billed for every interaction. As a result, issues compounded while IT costs remained high.

Solution:

  • OWG’s Parallax Private Cloud Desktop

Results:

  • After OWG’s preparation, the client was able to seamlessly transition all of their data and their entire system to a new cloud desktop in eight hours. Employee system onboarding took just four additional hours.
  • The law firm experienced less downtime, enhanced performance, secure remote access, lower IT costs, and
    better overall efficiency.
  • With ongoing and responsive support, the law firm is able to get any IT- and cloud-related issues resolved
    quickly, further enhancing productivity and lowering downtime. It has also led to significant employee satisfaction.

Summary

Mazie Slater Katz & Freeman, a law firm in New Jersey, was dealing with a host of IT issues with their previous MSP, including poor security, limited storage, performance and scaling issues, dropped connections, little to no assistance, and more. As it began to impact their bottom line and clients, they sought a new private cloud solution with OWG and Brandon, the managing partner for OWG’s New Jersey office.

Challenge

Mazie Slater Katz & Freeman was facing a number of IT problems with their previous MSP, Mindcore Technologies, and their supplied cloud platform, CloudNation. When it came to the cloud, the law office was on a shared environment. Data storage and credentials were held in the same back-end systems. This in turn led to severe security concerns and limited storage capacity. When a change was made to the system for one of the MSP’s clients, it would affect all clients on the shared platform, including Mazie Slater Katz & Freeman. They were unable to even get access to some standard security features, such as multifactor authentication.

Due to a lack of resources, the law office was also facing significant performance and scaling issues. User desktop environments were slow, and network connections were often dropping, resulting in missed meetings during remote access. Documents and emails were hard to find on the shared platform and printers were regularly down, which further hurt their workflow and efficiency.

In the midst of these issues, many help desk tickets weren’t being resolved. Those that were resolved took significant time and communication was lackluster at best. Because of the limitations with the shared cloud,
some issues simply couldn’t be fixed. In addition, the MSP was nickel and diming Mazie Slater Katz & Freeman. Problems would be solved one at a time, if they were solved at all, so the MSP could charge more per hour.

All told, this MSP and their cloud solution was costing Mazie Slater Katz & Freeman money. They were charged so much for the fixes, that the law office simply started living with the IT issues rather than contacting the MSP. With the loss of efficiency, lawyers also were losing money when billing their clients for their time.

Mazie Slater Katz & Freeman felt they were being held hostage and wasn’t sure about the path forward.

Discovery

In the face of the need for remote work capabilities in 2020, it became clear that a new solution would be needed. Four years ago, a copy vendor led Mazie Slater Katz & Freeman to OWG. OWG, with their Parallax Private Cloud Desktop, seemed as if it could fix all of the issues they were facing, including the security concerns, connection issues, ticket resolutions, and performance problems.

Solution

Working with Mazie Slater Katz & Freeman, OWG got to work to implement the Parallax Private Cloud Desktop to help support their team and facilitate remote work. Data was migrated and enhancements were made for security measures and system performance. Steps were taken to ensure a smooth transition, for both the data and the system as a whole.

When it was time to make the move, the data and system transition took just eight hours and was done completely overnight. In the morning, OWG worked to get employees set up and up to speed in four hours.

Outcome

BusinessmanThanks to OWG’s private cloud solution, Mazie Slater Katz & Freeman saw efficiency, productivity, and workflow improvements overnight. Documents were easier than ever to access, and they were no longer regularly facing network disconnections. Tracy, the firm administrator, stated that the entire move was “seamless” and that it’s easier than ever to log in and use the system, from the office or from home.

As a result of the Parallax Private Cloud Desktop, Mazie Slater Katz & Freeman was able to reduce downtime, increase billable hours, and cut IT costs.

Reflections

In the face of the need for remote work capabilities in 2020, it became clear that a new solution would be needed. Four years ago, a copy vendor led Mazie Slater Katz & Freeman to OWG. OWG, with their Parallax Private Cloud Desktop, seemed as if it could fix all of the issues they were facing, including the security concerns, connection issues, ticket resolutions, and performance problems.

Reflections

“Nobody likes change. Everyone was leery in the beginning, but it’s seamless and people just have to make the leap.” – Tracy, Firm Administrator, Mazie Slater Katz & Freeman regarding the move to OWG’s Parallax Private Cloud Desktop

When law firms and other organizations work with MSPs, change can be hard – even in the face of mounting issues and costs. Getting employees on board with change can be an uphill battle. In addition, it can often feel like the organization is held hostage by the IT provider or that this is the experience, no matter the vendor. However, that’s not the case.

No matter how trapped an organization feels, there are paths forward and it doesn’t have to be painful. OWG was able to help Mazie Slater Katz & Freeman move on from their previous MSP that simply wasn’t working for them, their clients, or their bottom line. OWG assisted before, during, and after the transition to ensure a seamless move for everyone involved. Although the law firm’s employees were hesitant about change, it quickly became apparent that this new solution would benefit everyone, from the lawyers to their clients.

Conclusion

Choosing the right IT solutions is essential for business efficiency. Working with the wrong MSP and cloud solutions can result in serious concerns with security, data, remote access, performance, efficiency, and other problems.

Mazie Slater Katz & Freeman was able to quickly see tangible results from the transition to OWG’s Parallax Private Cloud Desktop. With ongoing support, they continue to enjoy enhanced efficiency, improved performance, better security, and more, today.

Try a Parallax Private Cloud Demo Today!

Parallax by OWG

At OWG, we’re excited to unveil the latest version of our Parallax Private Cloud Desktop, a revolutionary solution that has been improving our clients’ operations since 2019. Developed to meet the increasing demand for secure, flexible, and customizable IT environments, Parallax has been engineered to provide unparalleled security, scalability, and efficiency. Parallax remains at the cutting edge of cloud computing technology.

What is Parallax Private Cloud Desktop?

The Parallax Private Cloud Desktop is more than just a virtual desktop—it’s a fully customizable IT environment built exclusively for your business. The Parallax cloud desktop is built on a familiar Windows 10/11 OS which doesn’t have the limitations and compatibility challenges of a server operating system made to look and feel like Windows. Unlike many cloud desktop solutions limited by technical constraints, Parallax adapts to your needs, not the other way around. It supports a wide range of business applications, databases, and systems, providing the flexibility to integrate seamlessly into your existing operations. Whether you are migrating from an on-premise setup, a hybrid model, or another cloud platform, Parallax makes the transition smooth and largely seamless. Our structured process—Advise, Build, Secure, Support—ensures each migration is executed with precision, minimizing disruptions and maximizing efficiency.

Key Benefits of Parallax Private Cloud Desktop

Enhanced Security: Parallax is designed with a Zero Trust framework, integrating multi-factor authentication (MFA) and AI-driven threat detection to protect your data. Our platform can be customized to comply with various security frameworks such as ISO, SOC, and HIPAA, working collaboratively with your compliance team to ensure that your business effortlessly adheres to regulatory requirements.

Cost Efficiency: By eliminating the need for on-site servers, power backups, and expensive cooling systems, Parallax drastically reduces IT costs. This enables businesses to reallocate resources toward growth and innovation rather than routine IT maintenance.

Unmatched Accessibility: Parallax allows your employees to securely access their work environments from any device, anywhere. This capability supports remote work and flexible arrangements, ensuring your team stays productive regardless of location.

Scalability: Parallax is built to scale with your business. Our cloud-based platform allows you to expand IT resources seamlessly, without the need for additional hardware investments, ensuring your infrastructure grows with your business.

Expert Support: OWG provides 24/7 expert support tailored to the specific needs of your industry. Our dedicated team ensures the smooth operation of your systems, allowing you to focus on core business objectives with peace of mind.

Advanced Features of Parallax Private Cloud Desktop

Customized IT Environment: Parallax delivers a tailored IT environment that can be configured to your specific business requirements. It supports your line of business applications, databases, and other systems, allowing user populations to be defined with customized access to applications and data, ensuring the right tools are always available to the right teams.

VoIP and Collaboration: Parallax can seamlessly integrate Microsoft Teams, including video, voice, and Microsoft Teams Voice, effectively replacing traditional phone and VoIP systems. This ensures a rich, collaborative experience for your employees, whether they’re in the office or working remotely.

Data Backup and Recovery: Parallax includes air-gapped, encrypted automated backups and disaster recovery solutions, ensuring your data remains safe and accessible even in the event of a disaster. You can choose between geographically redundant or dissimilar backups to fit your business continuity strategy.

Self-Service and Business Process Tools: Parallax features user-friendly self-service tools that allow your team to solve common IT challenges independently. These tools automate tasks usually reserved for IT professionals, simplifying daily operations. Additionally, the OWG customer portal provides access to a suite of business process tools, enhancing operational efficiency and workflow management.

Industries We Serve

Legal: Parallax offers secure, compliant environments that protect sensitive client data, making it easier for law firms to manage information and streamline their operations.

Accounting and Finance: Parallax provides robust solutions for financial institutions, ensuring secure management of financial data and compliance with regulatory standards.

Healthcare and Pharma: Parallax is built to handle sensitive patient data securely. Our platform can be customized to comply with various security frameworks, including HIPAA, working collaboratively with your compliance team to ensure that your business effortlessly adheres to regulatory requirements. This customization ensures reliable, secure operations for healthcare providers while safeguarding patient information.

Entertainment: The entertainment industry benefits from Parallax’s scalable and flexible infrastructure, which supports creative collaboration, high-quality content delivery, and rapid project scaling.

Why Choose Parallax Private Cloud Desktop?

Since 2019, OWG has been at the forefront of cloud computing, offering flexible, secure, and efficient solutions. Parallax Private Cloud Desktop is a standout choice for businesses looking to modernize their IT infrastructure. Its vendor-agnostic design ensures seamless integration with existing systems, supporting a wide variety of business applications without the limitations of traditional cloud platforms. Our comprehensive process—Advise, Build, Secure, Support—ensures that migrations and ongoing IT management are handled expertly, allowing you to focus on growing your business.

Experience the Future of IT

Ready to transform your business operations with Parallax Private Cloud Desktop? Sign up for a free demo today and see how our innovative solution can streamline your workflows, enhance security, and modernize your IT infrastructure.