Work at OWG
Overwatch Group (OWG) was founded by industry veterans in 2018 to help businesses and organizations improve their approach to IT, technology solutions, privacy, and security, with accountability and responsiveness in mind at all times.
We have two offices, located in Montville, New Jersey, and Culver City, California – in Los Angeles County. We care deeply about each and every one of our employees, and always aim to make sure you have the resources you need for both work and life.
Why Should You Work At OWG?
Since we know the industry from both sides of the table, we understand how “burnout” is the norm in IT. That’s why we always strive to ensure our employees have a work-life balance that allows them to actually be able to enjoy their time off.
We never expect you to stay until every ticket is completed, on-call triggers are rare, and we do everything we can to remove burnout from the equation for each of our team members. On-site visits are minimal as 80-90% of our partners’ infrastructure is in Azure and AWS. We’re highly protective of your work-life balance.
OWG has a culture of self-management – this means we won’t micromanage what you do. You have the freedom to use your own judgment and complete your own tasks, without anyone looking over your shoulder. With only one team meeting a week, you don’t have to worry about working late into the night just to get all your work done.
Perks and Benefits
We offer a relaxed work environment, flexibility around your personal life, 1-2 days a week of work from home, monthly happy hours, fun group events a few times a year, fairly regular dinner events, a healthy bonus pool, and great benefits for each of our employees.
Our benefits include a wide variety of healthcare, vision, and dental options (of which we cover a portion), 2 weeks of vacation and 1 week of sick time, and 401k with a match up to 4% of your salary.
Working at OWG comes with various perks and benefits, which may include:
Are You A Good Fit?
When we hire, we’re looking for team members who want to build careers with us, not just jobs. We always aim for long-lasting relationships with our vendors, and we strive for that with our employees as well. OWG is looking for team members who value accountability, growth and self-management.
As a disclaimer, at this time we are not hiring fully remote positions. We already have quite a widespread staff and we need more local folks. OWG is looking for individuals who can physically come to our Los Angeles or New Jersey locations.
As a Desktop Support Specialist, you’ll be doing bench repair, handling inventory management for some partners, and completing onboarding and offboarding of users. You’ll be a critical part in making sure equipment is set up, ready to go, delivered on-time, and keeping it updated in inventory. Having the necessary skills to configure, troubleshoot, and deploy management tools on hardware is key and sometimes may require on-site deliveries to partner sites. Being the subject matter expert of Windows, Apple OS, Microsoft Office, and other applications will be necessary. You may also be called in to assist with general service desk requests as needed, and some of your workload will be on OWG’s systems, such as deploying, implementing, and supporting our internal tools, or IT support tasks.
Reporting to our Service Manager, you’ll be part of a ~20 and growing team that’s made up of other specialists and engineers with varied experience. You can expect a lot of communication amongst the team throughout the day. There will be someone to help you through situations that you may not be familiar with and jump in to help when your skills are needed. You’ll be able to jump in for other learning opportunities, too.
We have daily huddles, where we discuss client issues and debrief tough ones that were encountered so that everyone can learn from the experiences. We have bi-weekly team calls to discuss partner success and internal process improvements. You’ll have a mentor to help guide you through any new technologies.
For the first few weeks, you’ll learn about our systems and get a good understanding of how we deliver IT services to our partners. You’ll get familiar with the technology tools and core processes we have in place. A big part of your initial training will be to learn how our ticketing processes work so that those become second nature. You’ll shadow senior engineers to see how they function and get a feel for the workflows.
Before you start taking a part hardware, we will have you do some phone training, where we include you in some mock calls to get you comfortable with taking to our partners and to practice using our ticketing system, in conjunction with other resources we have available to you. All this training will help you get a better feel for any troubleshooting you may come across as well as assessing potential issues and diving into processes. You’ll need to talk regularly with our partners, keeping them abreast of any inventory issues or related items regarding onboarding or offboarding.
More about OWG!
Quite simply, we put our employees and partners FIRST! How do we accomplish this? We always work to maintain an environment where we can build careers (not just jobs) for our employees and long-lasting relationships with our partners. We love to learn. We love efficiency. Most of all, as we grow, we love to collaborate to accomplish our goals as an organization.
We have fun with regular happy hours and team dinners. There is a committee of your peers that plan company outings (with some travel available for those who want to participate). Our environment is relaxed, casual dress every day. We don’t burn out our staff since we target 75% utilization, in fact, we are highly protective of our team’s work-life balance and quality of life. Yes, we walk out the door at 5:30pm every day (ok, there may be the occasional team member that sticks around to finish something up, but that’s an exception not a rule). Oh, and we actually like each other around here!
Now what about you? Do you have the necessary skills for OWG?
Education and Soft Skills:
Technical Skills:
Performance Requirements:
How to Apply:
To apply for this job, send your resume to jobs@weareowg.com.
As an IT Support Specialist, you’ll be on the front line assisting with our partners requests for assistance. No two days will be the same as you help resolve technology issues that are slowing or stopping our partner’s daily work. One call might be helping a partner who forgot their password, and the next one might be the entire company’s internet went down. Whatever it is, you’ll quickly help evaluate the situations, troubleshoot solutions, and call-in reinforcements when needed.
Reporting to our Service Manager, you’ll be part of a ~20 and growing team that’s made up of other specialists and engineers with varied experience. You can expect a lot of communication amongst the team throughout the day. There will be someone to help you through situations that you’ve never seen before and jump in to help when needed. You’ll be able to jump in for other learning opportunities.
We have daily huddles, where we discuss client issues and debrief tough ones that were encountered so that everyone can learn from the experiences. We have bi-weekly team calls to discuss partner success and internal process improvements. You’ll have a mentor to help guide you, which also includes training sessions to help you stay up to date with evolving technology.
When it looks like the issue you’ve got on your plate is more complex than expected, have no fear, we have an escalation team that will be happy and ready to jump in as the next layer of support.
You’ll talk with our partners each day as you help them get through whatever issues are holding them back from efficiently doing their work.
For the first few weeks, you’ll learn our systems and get a good understanding of how we deliver IT services to our partners. You’ll get familiar with the technology tools and core processes we have in place. A big part of your initial training will be to learn our ticketing processes works so that those become second nature. You’ll shadow senior engineers to see how they function and get a feel for the workflows.
Before you start taking live calls, we will include you in some mock calls to get you comfortable with taking to our partners and to practice using our ticketing system, in conjunction with other resources we have available to you. All this training will help you get a better feel for troubleshooting and how to assess the nature of the issues.
More about OWG!
Quite simply, we put our employees and partners FIRST! How do we accomplish this? We always work to maintain an environment where we can build careers (not just jobs) for our employees and long-lasting relationships with our partners. We love to learn. We love efficiency. Most of all, as we grow, we love to collaborate to accomplish our goals as an organization.
We have fun with regular happy hours and team dinners. There is a committee of your peers that plan company outings (with some travel available for those who want to participate). Our environment is relaxed, casual dress every day. We don’t burn out our staff since we target 75% utilization, in fact, we are highly protective of our team’s work-life balance and quality of life. Yes, we walk out the door at 5:30pm every day (ok, there may be the occasional team member that sticks around to finish something up, but that’s an exception not a rule). Oh, and we actually like each other around here!
Now what about you? Do you have the necessary skills for OWG?
Education and Soft Skills:
Technical Skills:
Performance Requirements:
How to Apply:
To apply for this job, send your resume to jobs@weareowg.com.
As a Systems Administrator, you’ll work on a wide variety of IT environments to troubleshoot and ultimately resolve issues that arise with infrastructure, as well as escalated tickets. You’ll have an opportunity to use your expansive knowledge and get exposure to new situations that will stretch and build your skills. With you as a subject matter expert, the team will benefit when you share your knowledge with them too. Plus, our partners will get solid results!
Reporting to our Service Manager, you’ll be part of a ~20 and growing team that’s made up of other specialists and engineers with varied experience. You can expect a lot of communication amongst the team throughout the day. We deliver Managed IT Services with a team approach that provides a structure for how our partners’ issues are handled. Your daily work will include interacting with IT Support Specialists when they ask for guidance and collaborating with other System Engineers. You’ll be communicating with partners who may want a technical explanation for the cause of an issue.
We have daily huddles, where we discuss client issues and debrief tough ones that were encountered so that everyone can learn from the experiences. We have bi-weekly team calls to discuss partner success and internal process improvements.
For the first few weeks, you’ll learn about our systems and get a good understanding of how we deliver IT services to our partners. You’ll get familiar with the technology tools and core processes we have in place. A big part of your initial days will be to learn our ticketing processes works so that those become second nature. You’ll shadow another Systems Engineer to get a feel for the workflows and familiarize yourself with our technology tools and core processes. An important part of understanding how OWG operates will be to learn how everyone works together. You will get time to learn about our partners and their businesses so you can understand how IT enables their operations. Knowledge of their networks will come as you work on their issues.
Getting solid resolutions when we close tickets is what keeps the team of System Engineers ahead of the curve, so it’s a good day when you can get a pile of issues resolved and your documentation is complete. When an issue hits your desk, it’s likely a big challenge that other engineers may have already tried to resolve, so it’s a great day when you can close out big issues and your documentation is complete. What a great feeling of accomplishment you will reap! Getting positive feedback or even a “thank you” and a kind word from a survey will help you know that you’re appreciated. You won’t need a smiley face to know that your team appreciates your contributions to its success.
More about OWG!
Quite simply, we put our employees and partners FIRST! How do we accomplish this? We always work to maintain an environment where we can build careers (not just jobs) for our employees and long-lasting relationships with our partners. We love to learn. We love efficiency. Most of all, as we grow, we love to collaborate to accomplish our goals as an organization.
We have fun with regular happy hours and team dinners. There is a committee of your peers that plan company outings (with some travel available for those who want to participate). Our environment is relaxed, casual dress every day. We don’t burn out our staff since we target 75% utilization, in fact, we are highly protective of our team’s work-life balance and quality of life. Yes, we walk out the door at 5:30pm every day (ok, there may be the occasional team member that sticks around to finish something up, but that’s an exception not a rule). Oh, and we actually like each other around here!
Now what about you? Do you have the necessary skills for OWG?
Education and Soft Skills:
Technical Skills:
Performance Requirements:
How to Apply:
To apply for this job, send your resume to jobs@weareowg.com.
As a Systems Engineer, you’ll work on a wide variety of IT environments to troubleshoot and ultimately resolve issues that arise with infrastructure, as well as escalated tickets. You’ll have an opportunity to use your expansive knowledge and get exposure to new situations that will stretch and build your skills. With you as a subject matter expert, the team will benefit when you share your knowledge with them too. Plus our partners will get solid results!
Reporting to our Service Manager, you’ll be part of a ~20 and growing team that’s made up of other analysts with varied experience. You can expect a lot of communication amongst the team throughout the day. We deliver Managed IT Services with a team approach that provides structure for how our partners issues are handled. Your daily work will include interacting with IT Support Specialists and Systems Administrators when they need guidance and issues need collaboration. You’ll be communicating with partners who want a technical explanation and root cause analysis reports.
We have daily huddles, where we discuss client issues and debrief tough ones that were encountered so that everyone can learn from the experiences. We have bi-weekly team calls to discuss partner success and internal process improvements.
For the first few weeks, you’ll learn our systems and get a good understanding of how we deliver IT services to our partners. You’ll get familiar with the technology, tools, and core processes we have in place. A big part of your initial days will be to learn how our ticketing processes work so that those become second nature. You’ll shadow other engineers to get a feel for the workflows and familiarize yourself with our technology, tools, and core processes. An important part of understanding how OWG operates will be to learn how everyone works together. You will get time to learn about our partners and their businesses so you can understand how IT enables their operations. Knowledge of their networks will come to you as you work on their issues.
When an issue hits your desk, it is often going to be a large challenge that other team members have tried to resolve. It will be an accomplishment to know that you have resolved complex issues and your team appreciates your contributions to its success. Given the size of our team, you will need to handle some lower level tasks and items but as we grow you will focus more on escalations and deployments only.
Now what about you?
You love spending hours digging deep into troubleshooting, finding that root cause is your driving force. You enjoy sharing your knowledge, training junior analysts. You thrive on getting to the bottom of issues and putting your findings into a library of knowledge. Then read on about OWG.
More about OWG!
Quite simply, we put our employees and partners FIRST! How do we accomplish this? We always work to maintain an environment where we can build careers (not just jobs) for our employees and long-lasting relationships with our partners. We love to learn. We love efficiency. Most of all, as we grow, we love to collaborate to accomplish our goals as an organization.
We have fun with regular happy hours and team dinners. There is a committee of your peers that plan company outings (with some travel available for those who want to participate). Our environment is relaxed, casual dress every day. We don’t burn out our staff since we target 75% utilization, in fact, we are highly protective of our team’s work-life balance and quality of life. Yes, we walk out the door at 5:30pm every day (ok, there may be the occasional team member that sticks around to finish something up, but that’s an exception not a rule).
Do you have the necessary skills for OWG?
Education and Soft Skills:
Technical Skills:
Performance Requirements:
How to Apply:
To apply for this job, send your resume to jobs@weareowg.com.
OWG Offices
OWG – Managed IT Services
150 River Rd Suite C-4
Montville, NJ 07045
OWG – Managed IT Services
5841A Uplander Way
Culver City, CA 90230
Modern IT Solutions for Small to Mid-sized businesses
