25
Jun
Case Study: How One Law Firm Cut IT Frustration by 60% – Without Changing a Single App
in Articles, Case Study
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What do you do when your legal software works—but everything around it doesn’t?
That’s the dilemma one mid-sized litigation firm faced. They were growing fast, managing sensitive case data, and working across multiple locations. But their IT setup? It was slowing everyone down.
The firm had invested in strong legal tools—like document management, billing, and client intake platforms. But none of it could run efficiently because their tech foundation was fractured.
The issue wasn’t the software.
It was the infrastructure behind it.
The Pain Points
- Attorneys lost 30+ minutes a day dealing with connection issues and lag
- Remote access was unreliable and frustrating
- Security gaps created stress around audits and compliance
- IT support felt reactive, generic, and disconnected from legal workflows
“We didn’t need more software—we needed a better foundation. Something we could trust every day with the tools we already use.”
— Managing Partner, Mid-Sized Law Firm
The Parallax Private Cloud Fix
Rather than overhaul systems that worked, OWG deployed Parallax Private Cloud—a secure, compliant virtual desktop environment tailored for the legal industry.
What Changed
- Staff now access their full desktop and legal tools securely from anywhere
- Built-in MFA, encryption, and backup ensure peace of mind
- Performance improved across billing, case management, and research tools
- IT support became fast, strategic, and
The Results
Within 30 days:
- IT tickets dropped by 60%
- Remote work friction disappeared
- Compliance readiness improved drastically
- The entire firm gained visibility and control over their tech environment
“We feel like we finally own our IT again. OWG didn’t just fix issues—they helped us future-proof how we work.”
— Firm Administrator
The Takeaway
You don’t have to start over to work smarter.
You just need the right partner to build secure, high-performance infrastructure around the tools your team already relies on.
👉 Want to see what Parallax could do for your firm?
Let’s talk — no pressure, just clarity.