29
Oct
Most IT companies hire for availability. We hire for excellence.
And there’s a reason why.
Because when a partner calls at 3pm with a system down, or a file won’t open before a deadline, or ransomware just hit, you don’t need someone who’s “pretty good with computers.”
You need someone calm, capable, and competent. Someone who gets it. Someone who cares.
That’s the difference between IT support that fixes problems and IT support that creates new ones.
The Problem with "Good Enough" Hiring
Here’s what we see across the industry: companies hire fast, onboard faster, and throw new techs at client systems with minimal preparation.
The result? Inconsistent service. Communication breakdowns. Tickets that take days instead of hours. And clients who feel like they’re talking to a different person every time they call.
Your business can’t afford that. And frankly, neither can your sanity.
Why We Do It Differently
At OWG, our hiring process isn’t just rigorous, it’s intentional. We’ve built a 7-step system that goes way beyond a resume and a handshake.
Because we’ve learned that the best IT professionals aren’t just technically sharp. They’re empathetic, reliable, and built for high-stakes environments like yours.
Here’s what every single person goes through before they ever touch a client system:
Step 1: Personality & Values Interview
Before we test technical skills, we test character.
Do they care? Are they humble? Will they treat your team with respect when systems are down and stress is high?
Technical ability can be taught. Character can’t.
Step 2: Technical Interview
Now we go deep.
Can they troubleshoot under pressure? Do they think critically? Can they explain complex problems simply, without making your team feel talked down to?
This is where we separate real problem-solvers from people who just memorized answers.
Step 4: Background Screening
You’re trusting us with your data, your systems, your business.
We take that seriously. Every candidate goes through a thorough background check, no exceptions.
Step 5: Pre-Employment Drug & Alcohol Test
Because reliability isn’t negotiable when your firm depends on uptime.
Your clients don’t get second chances with deadlines. Neither should your IT team.
Step 6: Role Fit Assessment
Right person. Right role.
We don’t force square pegs into round holes. Some people are amazing at client-facing support. Others are better behind the scenes, architecting solutions.
We make sure every person is set up to succeed, which means you get the best version of them.
Step 7: Several Weeks of Training in the OWG Way
This is where it all comes together.
Documentation standards. Communication protocols. Client empathy. Security best practices. How to escalate. How to document. How to treat every issue like it matters, because it does.
They learn how we do things before they ever touch your systems.
The Result?
IT support that actually solves problems. Every single time.
No more playing phone tag with a tech who doesn’t understand your environment.
No more repeating yourself every time you call.
No more wondering if the person on the other end really knows what they’re doing.
Just capable, confident, consistent support from people who genuinely care about keeping your firm running.
Because Your Business Doesn't Have Time for Anything Less
Look, we get it. IT hiring isn’t something most decision-makers think about, until something goes wrong.
But the truth is, the quality of your IT support has a direct impact on your team’s productivity, your clients’ confidence, and your ability to scale without fear.
You don’t just need tech that works. You need people who work, people who show up prepared, stay calm under pressure, and treat your business like it’s their own.
That’s what our process delivers. And that’s what your firm deserves.
Want IT support that actually shows up prepared?
Let’s discuss what reliable, human-first IT really looks like.
