law Tag

in Articles, Security

Legal firms are under more pressure than ever. Between client expectations, evolving privacy laws, and the shift toward hybrid work, you can’t afford IT that just “gets by.”

But many law offices are still running on outdated tools, local servers, and support vendors who disappear when it matters most.

The result? Leaked data. Downtime. Missed billable hours. And client confidence shaken.

What Law Firms Actually Need from IT

Secure cloud desktops that comply with legal standards
Centralized data access (no more emailing files back and forth)
Real-time support from a team that understands your work
Documented systems and backup plans in case anything goes wrong

The average cost of a data breach in legal services? Over $4 million, according to IBM.

The OWG Advantage for Law Firms:

We’ve supported legal teams for over 15 years with:

Fully managed infrastructure tailored to casework
Proactive threat monitoring and MFA by default
Seamless transitions from on-prem to secure cloud (with zero downtime)
Real-time access from court, home, or office securely

As one of our legal clients shared:

“Brandon and his Overwatch team know our systems and help us operate faster, smarter, and safer. They’re essential to how we run.”

Your firm deserves tech that matches your standards. Let’s build something better.

09 Jul

Smart IT Cost Control Strategies for Law Firms

in Articles

In a profession where every billable hour counts, inefficient IT isn’t just a nuisance — it’s a business liability.

Most law firms don’t realize how much money they’re quietly leaking through outdated infrastructure, overlapping tools, and misaligned vendor relationships. And in today’s climate, where security, compliance, and productivity are non-negotiable, simply “getting by” with your IT setup is no longer enough.

At OWG, we work with law firms every day who are juggling growing case volumes, rising security demands, and remote or hybrid teams — all while trying to keep IT budgets predictable and under control.

1. Audit First — Before You Cut

The instinct in cost-cutting is to reduce line items fast. But that can be dangerous when it comes to IT. Instead, start with a comprehensive infrastructure audit.

We often find:

Unused or duplicated licenses
Legacy tools that are now obsolete (but still auto-renewing)
Cloud resources running in the background and consuming budget
Service contracts that don’t match actual needs

By mapping your current environment, you get clarity on what’s essential, what’s redundant, and what’s simply outdated.

Insight before action is key.

2. Consolidate Vendors, Not Control

Too many firms use 5–6 different IT vendors — one for support, one for hosting, one for backups, and so on. Not only does this create gaps in accountability, it also inflates your costs.

Smart firms are moving toward single-source IT partnerships that combine infrastructure, cloud, and support — while maintaining visibility and control.

At OWG, we make sure firms own their data and systems while benefiting from streamlined support and strategic cost control.

3. Right-Size Licensing & Resources

If you haven’t looked at your Microsoft 365 or Azure usage lately, you’re probably overspending.

Common inefficiencies we uncover include:

Paying for unused user seats
Over-provisioned cloud servers or storage
High-cost licensing tiers that aren’t necessary

Right-sizing means matching your IT resources to your actual day-to-day needs — and scaling only when necessary.

4. Plan Ahead for Predictability

One of the smartest IT cost control strategies is moving from reactive to proactive planning.

That means building a roadmap that:

Anticipates upgrades and lifecycle replacements
Includes documented disaster recovery plans
Accounts for compliance changes and upcoming audits
Moves support from ticket-based chaos to proactive monitoring

It’s not just about cost control — it’s about budget predictability and reduced downtime risk.

5. Choose IT Partners, Not Just Providers

The difference between a vendor and a partner?

A vendor gives you tools. A partner gives you strategy, transparency, and real accountability.

OWG supports law firms with:

Legal-specific Private Cloud environments
Cost optimization and vendor negotiation
Security-first support that meets compliance needs
Clear documentation and ownership structure

We believe your IT should feel like an extension of your firm — not a black box or a monthly mystery invoice.

Smart IT = A More Profitable Practice

You don’t need to rip and replace your tech to control IT costs.
You just need clarity, alignment, and a partner who helps you get more value from what you already have.

Want help identifying where your firm might be overspending or under-supported?

Let’s talk — no pressure, just insight.

25 Jun

Case Study: How One Law Firm Cut IT Frustration by 60% – Without Changing a Single App

in Articles, Case Study

What do you do when your legal software works—but everything around it doesn’t?

That’s the dilemma one mid-sized litigation firm faced. They were growing fast, managing sensitive case data, and working across multiple locations. But their IT setup? It was slowing everyone down.

The firm had invested in strong legal tools—like document management, billing, and client intake platforms. But none of it could run efficiently because their tech foundation was fractured.

The issue wasn’t the software.
It was the infrastructure behind it.

The Pain Points

Attorneys lost 30+ minutes a day dealing with connection issues and lag
Remote access was unreliable and frustrating
Security gaps created stress around audits and compliance
IT support felt reactive, generic, and disconnected from legal workflows

“We didn’t need more software—we needed a better foundation. Something we could trust every day with the tools we already use.”

— Managing Partner, Mid-Sized Law Firm

The Parallax Private Cloud Fix

Rather than overhaul systems that worked, OWG deployed Parallax Private Cloud—a secure, compliant virtual desktop environment tailored for the legal industry.

What Changed

Staff now access their full desktop and legal tools securely from anywhere
Built-in MFA, encryption, and backup ensure peace of mind
Performance improved across billing, case management, and research tools
IT support became fast, strategic, and human

The Results

Within 30 days:

IT tickets dropped by 60%
Remote work friction disappeared
Compliance readiness improved drastically
The entire firm gained visibility and control over their tech environment

“We feel like we finally own our IT again. OWG didn’t just fix issues—they helped us future-proof how we work.”
— Firm Administrator

The Takeaway

You don’t have to start over to work smarter.

You just need the right partner to build secure, high-performance infrastructure around the tools your team already relies on.

👉 Want to see what Parallax could do for your firm?

Let’s talk — no pressure, just clarity.

14 May

How One Law Firm Cut Tech Chaos by 60% (Without Changing a Single App)

in Articles, Services

The power of support, simplicity, and taking back control.

When this mid-sized law firm reached out to us, they weren’t looking for a full tech overhaul.

They didn’t want a brand-new app.
They weren’t shopping for trendy software.
They weren’t even sure they needed to “switch” providers.

They just had one big problem:
“Everything feels chaotic. And no one knows who’s in charge of what anymore.”

The Situation

This firm had been around for over 20 years. They had great attorneys, loyal clients, and a hard-working team. But behind the scenes?

Their tech was scattered across five different vendors

Onboarding new hires took days and often missed key access points

Passwords, licenses, and permissions were being tracked in an old spreadsheet

Support tickets took forever and often had to be re-explained every time

Their office manager (who had been with them 18 years) was spending more time chasing tech fixes than actually running the office

The firm didn’t need a flashy new system.
They just needed someone to make what they had… actually work.

Our Approach: Fix the Foundation, Not the Apps

At OWG, we believe most tech headaches aren’t caused by the tools themselves, but by the way they’re set up, supported, and documented.

So, we took a different approach.

Here’s what we did without replacing a single app:

We centralized everything.
Instead of bouncing between vendors, logins, and platforms, we brought everything under one secure, streamlined environment.

Now, one dashboard shows:
Which users have access to what
Where data lives and how it’s backed up
What’s being monitored (and how)
We documented and simplified onboarding.
Before OWG, onboarding a new hire meant:
Submitting 3-4 different tickets
Waiting on different people
Hoping no one forgot to set up the right app

Now?
We created a custom onboarding checklist tailored to their roles
Every new user is fully set up – licenses, access, MFA – in under an hour
The office manager runs the process easily, without chasing support
We unified support.
Instead of multiple vendors pointing fingers, they have one number to call – us.

And when they call?
They talk to someone who knows their firm
They don’t re-explain the same issue
Problems are solved – not patched

We secured their environment, quietly.
Without changing any apps, we implemented:
MFA and single sign-on across platforms
Secure backup policies
Encryption at rest and in transit
A clear disaster recovery plan
And most importantly, the team doesn’t feel overwhelmed. The security works behind the scenes, without slowing anyone down.

The Results (Within 90 Days)

60% reduction in tech-related disruptions
Support tickets dropped significantly
Onboarding time went from 2 days to 30 minutes
The office manager? “I finally feel like I can do my actual job again.”

What They Said

“Honestly, I thought we needed a new system. But OWG showed us we just needed a better partner. Now everything works like it should – and when we need help, we actually get it.”

– Managing Partner, OWG Legal Client (Confidential)

Why This Matters

Too many law firms (and businesses in general) think their tech issues mean they need to:

Replace their software
Rebuild everything from scratch
Commit to a huge digital transformation

But the truth?

Most of the time, you don’t need new tools. You just need:

A better structure
A clear process
A partner who gets it – and doesn’t make you feel small for not being “tech-savvy”

OWG Isn’t Just a Provider - We're Your Partner

We didn’t show up to sell this firm something new.
We showed up to make what they already had work better and support their team in a way they hadn’t experienced before.

That’s the kind of partnership we believe in:

No tech drama

No unnecessary upsells

Just smart, human-first support that makes your life easier

Want to reduce your IT chaos without switching everything?

Let’s talk.

We’ll help you figure out what’s working, what’s not, and where things can be simplified, without pushing tools you don’t need.

06 Oct

How Having the Right IT Partner Can Be Part of Your Law Firm’s Success

in Articles